Customer Experience Manager

Tadawul Group

PRINCIPAL DUTIES AND RESPONSIBILITIES/KEY ACCOUNTABILITIES Principal Duties and Responsibilities

1. Develop and enhance applications, i.e. technical development and basic testing, in order to meet different business needs

2. Develop and enhance applications for the enterprise application, including gathering requirements, technical development, testing, and deployment as needed by the business to support smooth functions

3. Designing, building and maintaining Java-based applications & websites

4. Contribute and taking part software and architectural development activities

5. Develop well-designed, efficient, and testable code

6. Conducting software analysis, programming, testing, and debugging

7. Troubleshooting and resolving the reported issues and replying to queries in a timely manner

8. Preparing and producing releases of software components

9. Prepare the detailed design documentation

10. Improve the code quality by implementing best practices

11. Recommend changes to improve established java application processes

12. Production support for the enterprise application.

Key Accountabilities

1. Carry out daily operations assigned for the department to comply with the company s standards.

2. Prepare timely and accurate department reports to meet the requirements, objectives, and standards of the company and the department.

3. Ensure the satisfaction of internal and external customers to address their needs in a courteous and timely manner.

4. Follow all relevant policies, procedures, and processes in order for the work to be carried out in a controlled and consistent manner.

5. Contribute to the identification of opportunities for continuous improvement of processes and practices, work processes, cost effectiveness, and productivity enhancement.

6. Promote to other employees within the organization the implementation and adherence to policies, procedures, processes, and instructions.

7. Maintain a good and respectful relationship with other colleagues and represent the company in a good image.

JOB SPECIFICATIONS

Education and Certifications

A bachelor s degree in Computer Engineering, Computer Science, or equivalent is required

Knowledge and Experience

3 + years of experience in Java development and Java Programming Language

Skills Required

working with Java & J2EE Programming Language

Highly efficient in Java & proficiency in object-oriented programming

SharePoint Development in client-side and Server-Side development. .NET 4.5+, C#, ASP.NET

SharePoint Framework (SPFX) Web Part development, Angular/React enabled web part development

Knowledge of developing workflows using SharePoint Designer and Nintex

Knowledge of various design and patterns in Java and reusable Java libraries

Familiar with concepts like MVC , JDBC, JSP and RESTful

Knowledge in the frameworks (spring, Soring Boot, Hibernate, Portals and struts)

Knowledge of testing tools like Junit

Experience of working with both external and embedded databases (oracle, mssql etc)

Excellent soft skills like communication, problem-solving and customer service