Customer Experience Agent
PARGO EGYPT
Employer Active
Posted 18 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Customer Experience Agent, you will play a key role in tracking customer engagement, resolving issues, and driving improvements across multiple channels. Success in this role requires strong communication skills, empathy, and a deep understanding of customer service best practices.
Duties and Responsibilities- Track customer experiences across online/offline channels, devices, and touchpoints.
- Identify customer needs and take proactive steps to ensure positive experiences.
- Record and document customer interactions, inquiries, and resolutions accurately.
- Respond to customer inquiries via phone and email in a timely and professional manner.
- Troubleshoot and resolve customer issues, escalating complex cases when necessary.
- Conduct service tests and evaluate after-sales and support services.
- Provide feedback on recurring customer concerns to support continuous improvement.
- Share insights on customer needs and experiences with stakeholders to optimize service delivery.
Desired Candidate Profile
- At least 2 years of experience as a Customer Experience Specialist or similar customer support role.
- Good command of English.
- Extensive experience in gathering and interpreting customer experience information.
- Solid knowledge of online customer engagement platforms and channels.
- Proficiency in MS Office, as well as CX and CRM software.
- Exceptional interpersonal skills with a client-centered approach.
- Strong organizational and time management abilities.
- Excellent communication, collaboration, and problem-solving skills.
- Bachelor s degree is advantageous.
- Customer-centric mindset.
- Active listener with high emotional intelligence.
- Technically knowledgeable and adaptable.
- Action-oriented with exceptional execution skills.
- Energized by working in a fast-paced, constantly changing environment.
- Strong verbal and written communication, with the ability to clearly articulate complex issues.
- Empathetic, optimistic, and able to identify opportunities within challenges.
- Collaborative, enthusiastic, and willing to take calculated risks.
Company Industry
- Internet
- E-commerce
- Dotcom
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Experience Agent
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