Customer Care Supervisor

Mobco Civil Construction

Employer Active

Posted on 3 Dec

Experience

3 - 8 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

We are seeking an experienced Customer Care Supervisor to join our team in the real estate sector.

You will play a key role in enhancing customer satisfaction and supporting the overall sales and operations teams.

Responsibilities
  • Supervise and support the customer care team to ensure high-quality service.
  • Handle escalated customer inquiries and resolve complaints professionally.
  • Monitor team performance and ensure compliance with service standards.
  • Follow up with clients regarding handovers, maintenance, and service requests.
  • Coordinate with sales, operations, and facility teams to resolve client issues.
  • Prepare weekly and monthly customer service reports.
  • Train and guide team members to improve communication and problem-solving skills.
  • Ensure customer satisfaction KPIs are met consistently.

Desired Candidate Profile

Bachelor s degree in any relevant field.

Minimum 3 years of experience in customer care, preferably in the real estate industry.

Strong leadership and team-supervision skills.

Excellent communication, problem-solving, and conflict-resolution skills.

Ability to multitask, prioritize, and work under pressure.

Proficiency in MS Office and CRM systems.

Strong customer-centric mindset with attention to detail.

Company Industry

  • Construction
  • Civil Engineering

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Care Supervisor

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Mobco Civil Construction

https://wuzzuf.net/jobs/p/kuwn4h0cyjwc-customer-care-supervisor-mobco-civil-construction-cairo-egypt