Customer Care Rep.
Sky Distribution
Employer Active
Posted on 18 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Listen to customers questions and concerns and provide answers or responses.
- Provide information about products and services.
- Record detailed customers concerns, contacts, interactions, and device status, defects ect.
- Handle customers complaints, Identify and assess customers needs to achieve satisfaction and provide appropriate solutions and alternatives within the time limits & follow up to ensure resolution.
- Build sustainable relationships and trust with customers through an interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Keep records of customer interactions and file documents.
- Achieve individual & team targets & KPIs.
Desired Candidate Profile
- Strong face to face handling skills and active listening.
- Familiarity with using computer & Microsoft office applications.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multitask, prioritizes and manages time effectively.
- Good English (read, write and speak)
Company Industry
- Logistics
- Transportation
- Warehousing
- Courier
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Rep.
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