Customer Care Officer

Lendo

As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs. Key respo As Lendo continues to grow, we're looking for a proactive and customer-focused Customer Care Officer to deliver exceptional service at every interaction. In this role, you'll be at the forefront of our customer experience, handling inquiries, resolving complaints, and ensuring every customer leaves with a positive impression of Lendo. You'll work closely with other teams to resolve issues at the root cause, maintain high service standards, and contribute to achieving our SLAs and KPIs. Key responsibilities: Handling incoming or outgaining customer calls to provide support Handling Customer inquiries and complaints via active channels Work closely with other departments to ensure resolving issue with Hight quality and root solution. Communicate effectively with customers, addressing their needs and ensuring a positive customer experience Resolve customer complaints in a professional manner while prioritizing customer satisfaction Escalate the critical customer complaints and issues to supervisor to ensure solving the issue Contribute to achieve of customer service standards SLAs and KPIs Ensure each interaction is documented thoroughly in the system, maintaining up-to-date customer records. Qualifications: Education: Bachelor's degree in Business Administration or a related field. Skills: Strong communication, problem-solving, and active listening abilities, with proven multitasking and time management skills. Knowledge: Familiarity with product/service offerings, call center operations, customer relationship management (CRM) systems, and quality assurance standards. Language: Proficiency in English at a minimum intermediate level (B1/B2).