Customer Care Executive
Zahr Freighters
Employer Active
Posted 7 hrs ago
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Experience
1 - 5 Years
Job Location
Education
Bachelor of Business Administration(Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities:
- Serve as the first point of contact for clients via phone, email, and in-person inquiries
- Address customer queries, complaints, and feedback in a timely and professional manner
- Maintain accurate records of customer interactions and transactions
- Coordinate with internal teams, including logistics and operations, to resolve issues
- Provide updates to clients regarding shipment status and delivery schedules
- Assist in preparing reports and analyzing customer feedback to improve services
- Promote company services and ensure customer satisfaction at all times
- Follow up on pending requests and ensure resolution within company timelines
Desired Candidate Profile
Requirements:
- Bachelor s degree in Business Administration, Communication, or a related field
- 1 3 years of experience in customer service, preferably in logistics or transportation
- Excellent verbal and written communication skills in English; knowledge of Arabic is a plus
- Strong problem-solving and interpersonal skills
- Proficiency in Microsoft Office and customer management software
- Ability to work in a fast-paced environment and handle multiple tasks
- Friendly, professional, and client-focused attitude
Company Industry
Department / Functional Area
Keywords
- Customer Care Executive
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