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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
As a Customer Care Executive for E-Commerce in our Operations team, you will be the primary point of contact for our online customers, ensuring a seamless and positive experience from order to delivery. You will play a crucial role in building trust and loyalty by providing exceptional support and resolving inquiries efficiently.
In this role, you will:
- Manage the end-to-end order process for our e-commerce channels, ensuring accuracy and timeliness.
- Serve as the vital link between our customers, supply chain, and e-commerce teams to handle inquiries, returns, and resolve any issues.
- Monitor and analyze customer feedback to identify trends and contribute to the continuous improvement of our services and processes.
- Collaborate with key accounts and internal teams to support the growth of our e-commerce business and uphold our standards of service excellence.
Desired Candidate Profile
We are looking for a proactive and solution-oriented individual who is dedicated to providing outstanding customer service. You are a great communicator with a talent for managing complexity and turning challenges into opportunities for improvement. The ideal candidate has:
- A Bachelor s degree in a related field.
- Excellent written and verbal communication skills in both Arabic and English.
- Strong problem-solving abilities and a consumer-centric mindset.
- The ability to work collaboratively in a fast-paced environment.
- An organized and detail-oriented approach to managing tasks and projects.
Company Industry
- Perfumery
- Toiletries
- Personal Care
- Cosmetics
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Executive E-Commerce KSA
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Loreal
L Or al is present in 150 markets on five continents. For more than a century, L Or al has devoted itself solely to Create beauty that moves the world ; it is now the industry world leader with €42 billion consolidated sales. Together, we solve complex challenges at scale, while making sure we stay committed to making the world a more inclusive and a better place for everyone & our planet. Our daring Operations team of thousands of exceptional minds don t just work on complex challenges; They help create sustainable and inclusive beauty alongside our partners by crafting, innovating, sourcing, producing, and delivering millions of products and services that touch every corner of the globe. We re committed to guaranteeing inclusive recruitment processes and to advocating for hiring and promoting each candidate in an ethical and equitable way. The Group strictly prohibits discrimination against any applicant for employment because of the individual s gender identity or expression, sexual orientation, visible and/or invisible disabilities, socio-economic and/or multicultural origins, health conditions, age, religion, or any other characteristics protected by law.
https://careers.loreal.com/en_US/jobs/JobDetail/Customer-Care-Executive-E-Commerce-KSA/220579