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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Develop and implement customer service strategies aligned with company goals.
- Lead, mentor, and manage the customer care team to achieve performance targets.
- Monitor and analyze customer service metrics to identify areas for improvement.
- Resolve escalated customer issues and ensure timely, effective solutions.
- Collaborate with sales, marketing, product, and operations teams to improve customer experience.
- Oversee customer feedback mechanisms and utilize insights to enhance service delivery.
- Manage budget and resources for the customer care department.
- Ensure compliance with company policies, industry regulations, and quality standards.
- Drive innovation through technology adoption and process improvements.
- Report regularly to senior management on customer service performance and initiatives.
Desired Candidate Profile
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Strategic thinking and problem-solving aptitude.
- Proficiency in customer service software and CRM tools.
- Data-driven decision-making and analytical skills.
- Ability to manage multiple priorities and projects.
- Conflict resolution and negotiation skills.
- Customer-centric mindset with a passion for delivering excellence.
- Change management and process improvement expertise.
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Director
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Korek Telecom
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