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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Acts as a first point of contact with Customers to support in any inquiries
- Manage large amounts of inbound and outbound calls in a timely manner
- Follow communication scripts when handling different topics
- Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our call center database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level Meet personal/team qualitative and quantitative targets
Qualifications :
- Good Communication Skills
- Excellent Command of the English language
- Strong Commitment and Dedication
- Age: Maximum 30 years
- Only graduated with Bachelor Degree
- Accounts to be hired: Consumer, Corporate Account and Internet Call Center (Technical Account)
It is also a Plus if you have:
-Previous Experience in Customer Care
-Previous Experience in Mobile Internet and/ or ADSL support.
-CCNA certification
Desired Candidate Profile
Company Industry
- Telecom
- ISP
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Customer Care Advisor
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