Customer Advisor (M/F) - Technical Support Concentrix Corporation

Employer Active

Posted 7 hrs ago

Experience

0 - 2 Years

Job Location

Morocco - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Join a team that turns every call into an opportunity!


What we offer you

At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

  • An attractive salary with additional bonuses
    • Language bonus dedicated to our multilingual Game-Changers.
    • Regularity bonus from the 12th month and motivating performance bonuses.
    • Special bonus A from El Adha.
  • Exceptional employee benefits
    • Affordable health insurance and supplementary pension after one year.
    • Flexible working hours with the possibility of teleworking after an integration period.
    • Free access to our gym.
    • Transport provided allowing you to get to your workplace safely and without logistical constraints.
    • Ongoing training to develop your skills and acquire new knowledge relevant to the position.
  • A dynamic work environment:
    • Themed activities and gifts throughout the year to strengthen team spirit.


Our recruitment process

1- Online Tests (1 hour) : Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your language skills, technical abilities, and personality. A key step to better understand your potential and stand out!

2- Telephone interview : An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile.

3- In-person interview : An in-depth discussion to validate your skills and align your ambitions with our culture.


Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!

Desired Candidate Profile

We are looking for talented individuals who:

  • They are perfectly fluent in French and English, both written and spoken.
  • They possess excellent communication skills : They are clear, pedagogical and patient, with an ability to explain technical solutions in an accessible way.
  • Demonstrate strong technical skills : Have a good understanding of digital tools, technical systems, and a curiosity to quickly learn new technologies.
  • They adopt a structured and proactive approach : They are organized, autonomous, and capable of effectively managing priorities, even under pressure.

Company Industry

Department / Functional Area

Keywords

  • Customer Advisor (M/F) - Technical Support

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Concentrix Corporation

Who are we ?

Concentrix is ​​an international company with a presence in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.


Your mission as a Technical Customer Advisor

As a Technical Customer Advisor, you will play a key role in:

  • Responding to customer requests accurately : Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.
  • Solving technical problems effectively : Analyzing customer needs, identifying suitable solutions, and guiding users in resolving their problems.
  • Demonstrating advanced technical aptitude : Use your skills to understand and solve complex situations, while adopting the tools and technologies available.

Read More

https://jobs.concentrix.com/job/tp-na-16743880