Customer Advisor Concentrix Corporation

Your mission as a Technical Customer Advisor

As a Technical Customer Advisor, you will play a key role in:

• Responding accurately to customer requests in the Canadian market during the time slot of 2 p.m. to 2 a.m. (local time).

• Handling incoming calls to answer questions and resolve technical issues, while ensuring rigorous follow-up.

• Effectively solving technical problems: analyzing customer needs, identifying suitable solutions, and providing support in solving them.

• D demonstrating advanced technical ability: use of tools and technologies to understand and resolve complex situations.

What we offer you

At Concentrix, we value our talents and offer unique benefits:

• Attractive remuneration with additional bonuses:

  • Language bonus dedicated to our multilingual Game-Changers.

  • Regularity bonus from 12 months and motivating performance bonuses.

  • First special A d El Adha.

• Exceptional social benefits:

  • Advantageous health insurance and supplementary pension after one year.

  • Flexible hours with the possibility of teleworking after the integration period.

  • Free access to our gym.

  • Transport provided for a safe journey to the workplace.

• Continuing education to develop your skills and acquire new knowledge adapted to the position.

• A dynamic work environment with entertainment and gifts throughout the year.

The profile of our Game-Changers

We are looking for talent who:

• I speak French and English perfectly, both written and spoken.

• Are available to work between 2 p.m. and 2 a.m. (local time)

• Has excellent communication skills: clarity, pedagogy, patience, with an ability to explain technical solutions simply

• Possess good technical aptitude: understanding of digital tools and technical systems, with a curiosity to learn quickly

• Are organized, autonomous, proactive and able to manage priorities effectively even under pressure