Customer Advisor (M/F) - Customer Service Concentrix Corporation

Employer Active

Posted 7 hrs ago

Experience

1 - 7 Years

Job Location

Morocco - Morocco

Education

Any Graduation

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

As a Customer Service Advisor, you will play a key role in:

  • Meeting customer needs: Ensuring quality service by answering questions via phone, email or chat.
  • Problem solving: Identifying and addressing requests or complaints to ensure customer satisfaction.
  • Building customer loyalty: Providing customized solutions to strengthen customer trust and loyalty.
  • Contributing to continuous improvement: Sharing customer feedback to optimize our services and processes.

Desired Candidate Profile

We are looking for talented individuals who:

  • They have a perfect command of French, both written and spoken.
  • They possess excellent communication skills, are organized, autonomous, and adopt a positive attitude.
  • They are proficient with digital tools and demonstrate a natural curiosity to adopt new technologies.
  • They embrace challenges with enthusiasm and are passionate about customer satisfaction.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Customer Advisor (M/F) - Customer Service

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Concentrix Corporation

Concentrix is ​​an international company with a presence in over 70 countries. We excel at improving customer experience and optimizing business processes, helping companies transform and achieve excellence in an inclusive, collaborative, and innovative environment.

At Concentrix , we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

  • An attractive salary with additional bonuses :
    • Language bonus dedicated to our multilingual Game-Changers.
    • Regularity bonus from the 12th month onwards and motivating performance bonuses.
    • Special bonus A from El Adha.
  • Exceptional employee benefits :
    • Affordable health insurance and supplementary pension after one year.
    • Flexible hours with the possibility of teleworking after an integration period.
    • Free access to our gym.
  • A dynamic work environment :
    • Themed activities and gifts throughout the year to strengthen team spirit.

Read More

https://jobs.concentrix.com/job/tp-na-16742750

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