Custom Clearance Agent

Tawteen

1. Develop and maintain a professional and ethical working relation with clients and colleagues to ensure that there is continuous growth in the customer database. Develop and maintain Customer/Supplier Relations

Create and promote a professional work environment.

2. Monitor and manage commitments and communicate with customers in potential service situations to ensure that customers are kept updated at all times. Monitor and manage Customer/Supplier Relations

Ensure accurate and prompt shipment deliveries to increase potential repeat business.

3. Communicate with internal departments & overseas offices and partners on any customer issues to ensure that all issues are solved with minimal lapse of time. Communicate with internal departments & overseas offices Customer/Supplier Relations

Minimize inaccuracy, resolve problems and ensure that same mistakes are avoided in the future.

4. Maintain customer profiles ensuring information in the database is accurate and current. Maintain customer profiles Customer/Supplier Relations

Maintain and update records for easy reference.

5. Travel to offsite locations and meet with customers if & when required to ensure to promote GAC and the department. Travel to offsite locations and meet with customers Customer/Supplier Relations

Develop and enhance client and company relationship.

6. Promote self-development and enhance market and competitor knowledge to ensure that self is up to date with local market trends. Promote self-development and enhance market Strategy/Planning

Conduct self-assessment and upgrade and refresh customer service skills and IT knowledge

7. Serve as a role model in upholding GAC Code of ethics and GAC Sprit as it is in the best interest of the company and GAC Group. Serve as a role model in upholding GAC Code of ethics Administration/documentation

Ensure to uphold the company s code of ethics as well as display the GAC Spirit in all dealings within and outside the office.

8. Any other duties requested or delegated by manager to ensure the service level of the company is maintained. Any other duties requested or delegated Support and Query Handling

Perform tasks delegated or requested within the given time frame.