CSR
BIT
Posted on 24 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Responsibilities:
- Create and update records ensuring accuracy and validity of collected information
- Follow-up on cases on a daily basis and contact customers via email as well as update the CRM database accordingly
- Manage data and enter record information as needed
- Schedule and plan appointments
- Maintain good relationships with customers and colleagues built on transparency
Skills:
- Excellent English verbal and written communication skills
- Strong interpersonal and communication skills
- Extremely organized and efficient
- Excellent attention to detail
- Professional and formal
- Proficiency in MS Office
- An enthusiastic approach to the job and a positive attitude
Desired Candidate Profile
Job Requirements:
- Bachelor's degree in Business Management, Business Computing, Marketing, Human Resources, IT
- 2+ years experience in a relevant field
- Strong analytical and problem-solving skills
- Attention to detail
- Excellent communication skills, with the ability to translate complex data findings into actionable insights for non-technical stakeholders
- Ability to work independently as well as collaboratively in a fast-paced environment
Company Industry
- Call Center
- BPO
- KPO
- Outsourcing
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- CSR
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