Credit Manager - Covered Card Finance

ADIB - Abu Dhabi Islamic Bank

Role Purpose: Manage credit offered to customers; oversee the entire lending process, including the initial application, the underwriting, the disbursal or denial of the request, and after sale

Key Accountabilities of the role

Financial Goal: Accurate Decision of finance applications toward achieving maximum 2.5% error rate as measured by the daily report and scorecard. Error is defined as violation to policy and parameters or inaccurate analysis. Underwrite min. 70 applications as average daily target as set by management and reflected in the scorecard and measured against the actual number of cases processed in the daily report.

Customer goals: Handling all internal and external customers complaint positively and promptly as measured against number of complaint and timely resolution.

ADIB HR guidelines and ADIB ethics code obedience e.g. Confidentiality, Attendance, Dressing Code, Sharia Morals, etc.

Lead the assigned team to process 100% of all finance applications proposed in FinnOne within the same day as measured against SLA and daily report.

People goals: Demonstrate leadership skills by leading the assigned team toward achieving goals set by management in terms of meeting performance targets and error rates as measured by the scorecard. Set regular Training to the assigned team on policy and conduct annual self-assessment Quiz. Conduct at least 3 formal training programs and ensure a monthly evaluation for all staff with score and rating signed by staffs.

Governance & Controls goals: Provide Quarterly Feedback to P&P on markets trends and contribute toward revising criteria and parameters as and when required. Provide Min 4 Valuable suggestions to improve work process.

RESULTS REQUIERD: Support business in achieving monthly budget & targets while maintaining highest quality portfolio

Additional support to business in capturing customers within the acceptable parameters without violating CB regulations.

Contribute positively in the daily underwriting activities

Improve communication branches and DSU's as being internal customers

Provide constructive comments and feedback on proposed finance applications

Compliance of policies & procedures - Comply and perform Key operational controls as required in ADIB's polices & procedures in day-to-day operations.

Specialist Skills / Technical Knowledge Required for this role: Leadership, excellent knowledge of Products, Decision Making, Managing & Planning.