Core Manager Four Seasons Hotel

Key Responsibilities:

• Oversee the daily operations of the Reservations department, ensuring all guest inquiries and bookings are handled efficiently, accurately, and with the utmost courtesy.
• Develop and implement strategies to maximize room revenue and occupancy, including yield management, upselling initiatives, and group bookings.
• Maintain up-to-date knowledge of resort offerings, promotions, and local experiences to personalize guest interactions and drive cross-selling opportunities.
• Analyze booking patterns, forecast occupancy, and prepare reports for senior management.
• Train, mentor, and motivate Reservations team members, fostering a culture of service excellence, teamwork, and continuous improvement.
• Ensure full compliance with Four Seasons standards, policies, and procedures, as well as local regulations.
• Collaborate with Sales, Marketing, and Revenue Management to execute promotional campaigns and manage special events or high-demand periods.
• Address and resolve guest complaints or concerns related to reservations promptly and professionally.
• Maintain accurate records and manage inventory in the property management system (PMS).
• Drive digital transformation initiatives within the reservations process, leveraging technology to enhance guest experience and operational efficiency.

Qualifications & Requirements:

• Minimum of 3-5 years experience in Reservations or Front Office Management within a luxury hotel or resort environment; prior Four Seasons experience is an advantage.
• Arabic Speaker, Local preferred.
• Proven leadership capabilities with experience managing teams in a high-volume, fast-paced setting.
• Strong knowledge of hotel property management systems (e.g., Opera, SynXis) and reservation platforms.
• Exceptional communication and interpersonal skills, with fluency in English; additional languages (especially Arabic) are a plus.
• Analytical mindset with the ability to interpret data, forecast trends, and make sound business decisions.
• Impeccable attention to detail, organizational skills, and a passion for delivering personalized service.
• Flexibility to work shifts, weekends, and holidays as required.

Core Competencies:

• Guest-Centric Mindset
• Leadership & Team Development
• Revenue & Yield Management
• Problem-Solving & Decision Making
• Communication & Collaboration
• Adaptability & Innovation

What to Expect:

• Competitive Net Salary in a Tax-Free Environment
• Housing provided by the hotel
• Transportation provided by the hotel
• 30 days vacation
• 10 days Public Holidays per year
• Paid home leave tickets.
• Complimentary employee meals
• Medical Insurance
• Life Insurance
• Employee Assistance Program
• Worldwide Complimentary Room Nights with Four Seasons
• Laundry/dry cleaning for provided for work attire.
• Growth & Development opportunities
• Additional Family Benefits apply.