Coordinator Rider On Ground Ops

talabat

Posted on 4 Sep

Experience

0 - 1 Year

Job Location

Amman - Jordan

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Description

Managing and improving the rider performance of allocated zone/s within a city. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan to fill performance related gaps.

What s On Your Plate?

  • Coordinating Rider Recruitment for the allocated zones and sticking to the given monthly targets.
  • Coordinating rider's internal systems with the proper allocation of shifts and days-off for DK full-time, breaks and absences for all 3PLs riders.
  • Working daily on 3PLs requests sheets (incl. re-activations, changing vehicle types, etc.) and be proactive and responsive to all their emails.
  • Generating daily cash blocks (incl. cash block removal) and weekly bulk-terminations for all 3PLs.
  • Coordinating with riders to solve customer or vendor s order-related issues and making sure to investigate and do the needful.
  • Tracking rider-related Issues, and maintaining a good rapport with the 3PLs, as well as their riders who seek Talabat for help and assistance.
  • Welcoming daily 3PL visitors and making sure to provide them with the required support they are seeking for.
  • Working on the daily financial issues raised by the 3PLs' fleet and following-up with the Finance team to ensure the completion of the requests.

Desired Candidate Profile

Qualifications

What Did We Order?

  • Bachelor's degree in Logistics, Business Administration or in any relevant field
  • 0-1 years of experience in Logistics / customer support and/or Operations
  • Fluent in Arabic and English languages (verbal and written)
  • Proficient in MS-Office products (specifically Excel), G-sheets proficiency is a plus!
  • strong interpersonal and communication skills, analytical thinking and results-driven

Company Industry

  • Internet
  • E-commerce
  • Dotcom

Department / Functional Area

  • Logistics
  • Supply Chain

Keywords

  • Coordinator Rider On Ground Ops

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talabat


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