Coordinator Rider On Ground Ops
Delivery Hero
Employer Active
Posted on 25 Sep
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
What s on Your Plate?
- Monitor live operations to ensure optimal performance across the city/zone.
- Track and assess rider performance on a city/zone level.
- Manage walk-in queries from riders.
- Liaise with fleet partners to ensure smooth communication.
- Assist dispatchers with rider-related communication.
- Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
- Facilitate feedback loops between riders and management.
- Resolve queries and escalations from internal and external stakeholders.
- Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
- Investigate rider-related issues raised by customers or vendors.
- Perform ad hoc tasks as requested by the line manager.
Desired Candidate Profile
What did we order?
Education and Experience:
- Bachelor s Degree.
- 1-2 years of experience in the food/grocery tech industry is highly preferred.
Skills and Competencies:
- Ability to multitask and work effectively in a fast-paced environment.
- Proficient in Google Suite.
- Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
- Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
- UAE Driving License is a must.
Company Industry
- IT - Software Services
Department / Functional Area
- Administration
Keywords
- Coordinator Rider On Ground Ops
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