Coordinator Rider Engagement

Delivery Hero

Key Responsibilities:

• Coordinate Logistics Operations: Collaborate with operations to resolve ROS tickets submitted by riders.
• Contract Data Management: Partner with the contracts team to support contract data management. Ensure accurate and up-to-date records of contract information, including terms, conditions, and important dates. Maintain a centralized contract repository and assist in contract-related queries and document retrieval.
• Contract Expiry Tracking: Monitor contract expiry dates and proactively follow up with relevant stakeholders to initiate contract renewal or termination processes. Coordinate with the contracts team and relevant departments to ensure timely actions are taken to avoid any disruptions in the supply chain.
• Insurance Management: Support the management of rider insurance aspects within logistics operations. Collaborate with insurance providers and internal teams to ensure proper insurance processes. Assist in claims management and work towards minimizing risks and losses.Maintain accurate records. Prepare and process insurance invoices with finance.
• Training Support: Assist the Engagement Department with training initiatives, including scheduling appointments, coordinating sessions, and managing related training content.
• Hiring Support: Support the hiring process by gathering required legal documents, conducting basic interviews, and coordinating with relevant teams before proceeding with the onboarding process.
• Engagement Initiatives: Contribute to employee and rider engagement initiatives, including collecting and tracking relevant KPIs and data to monitor program effectiveness.
• Communication and Collaboration: Liaise with internal departments and third parties to facilitate effective communication and resolve logistics-related issues. Provide timely updates and address any concerns or inquiries.
• Performance Monitoring and Reporting: Track key performance indicators (KPIs) related to logistics, including rider insurance and rider salary ticket issues.
• Continuous Improvement: Identify opportunities to streamline processes and enhance efficiency in all areas of responsibility.