Contact Center Agent

Webook

Posted 30+ days ago

Experience

1 - 2 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Key Responsibilities:

    • Handle contact center departments inbound and outbound calls including Sales and telemarketing calls.
    • Provide contact center departments customers with the services they are looking for, handle customers complaints, and inquiries through all customer service channels.
    • Act as a source of information for customers, collect customers feedback and enhance customer satisfaction.
    • Contact center agents will be also responsible for supporting clients merchants and service providers by collecting their feedback , leads and handling their inquiries and complaints.

Desired Candidate Profile

      • Follow Company's Policies, and instructions, and maintain the company's equipment and prestigious image.
      • Adhere to working hours schedules, breaks, and tasks assigned and deliver it before the deadline.
      • Answer contact center departments inbound calls, and serve the customer with the required services.
      • Book, reschedule, and cancel experience bookings on behalf of customers and service providers.
      • Sell events tickets through inbound, outbound calls, and all contact center departments channels.
      • Handle customers incoming and outgoing transactions through WhatsApp, social media direct messages and public posts or comments, Email, live chat and any other customer service channels.
      • Handle customer complaints, inquiries and feedback through all customer service channels, and make sure to provide our customers with mastery shopping services, and enhance customer satisfaction.
      • Escalate customer complaints and feedback to the concerned department and follow up to get a solid solution for it.
      • Make outbound research marketing and sales calls for our projects.
      • Modify, review, upload, and remove merchants and DMCs experiences according to the business needs.
      • Handle merchants and DMCs Inquiries, complaints, and feedback through all contact center channels, and provide them with full support.
      • Maintain individuals Key performance Indicators (KPIS).

Key Qualification:

      • Diploma Degree or bachelor's degree.
      • Fresh Graduates, 1-2 years of experience.
      • Excellent communication skills.
      • Good customer service skills.
      • Good command of English and Arabic Languages.
      • Good Computer skills.

Company Industry

  • IT - Software Services

Department / Functional Area

  • Administration

Keywords

  • Contact Center Agent

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Webook

https://apply.workable.com/supertech-group/j/B9EBE5A205/

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