Contact Center Agent
Pharmazone
Employer Active
Posted 3 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Location
Kuwait
Experience
0 to 1 years
Qualification Level
Graduate
Job Function
Advertising / Media Planning / PR
Customer Service / Telecalling
Insurance / Claims
Skillset
Communication , Social media handling, Insurance Handling
Preferred Jobseekers
Locally available candidates only apply for this job
- Receive and handle customer orders via phone.
- Enter customer information into the system.
- Perform online payment tasks.
- Receive, handle, track, and close customer inquiries.
- Receive customer complaints and feedback via various channels, handle them, and escalate to the Customer Centric Agent.
Social Media Applications Handling:
- Instagram: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM.
- WhatsApp: Retailing, complaints, inquiries, medical consultancy, receiving orders via DM, updating daily status/offers.
- Handling orders from Website, TawSeel, and Talabat.
- Insurance Handling: Receive claims, proceed with approvals, forward to pharmacists.
- Perform medical consultancy and reply to all customer inquiries.
Qualifications and Experience:
- Minimum Qualification: Bachelor's Degree in Pharmacy or any equal qualification.
- Experience: Fresh graduate is preferred.
- Languages: Arabic and English.
Company Industry
- Pharma
- Biotech
- Clinical Research
Department / Functional Area
- Administration
Keywords
- Contact Center Agent
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