Consultant Information Technology

Abu Dhabi Accountability Authority

Job Objective
Direct and lead the development and implementation of Abu Dhabi Accountability Authority s (ADAA) IT strategy and oversee the design and implementation of delivery support and assurance through formulation of an IT roadmap and IT initiatives, to ensure effective translation of business requirements into IT solutions and to enable growth and improve customer experience whilst continuously striving to improve ADAA s IT efficiency and operational excellence.
Key Responsibilities/Duties
A. Strategy and Planning
Direct and lead the development and implementation of the department related policies, systems, procedures manual, Delegation of Authority, system user manuals and standard forms to ensure compliance across the Authority and alignment with ADAA s overall policies and procedures.
Ensure effective cascading of the sector strategy into the department s strategic and operational plans to achieve ADAA s overall objectives.
Develop and direct the implementation of the department strategic, budget and procurement, and operational plans, and monitor corporate performance ensuring alignment with the sector strategy, ADAA s vision, mission and corporate objectives.
Forecast and develop department budget and direct the monitoring of financial performance against the budget to ensure areas of unsatisfactory performance are identified, and potential areas of cost reduction or performance improvement opportunities are capitalized upon.
Develop the department Key Performance Indicators (KPIs) in line with ADAA s overall objectives and ensure that sections meet KPIs in order to improve efficiency and effectiveness.
B. Operations (with sub-headings)
IT Governance and Strategy:
Oversee and lead the development of IT governance framework covering IT services, IT risk management, and IT compliance in line with industry s best practices and standards to support ADAA s overall strategy.
Direct the development and maintenance of the IT Strategy to guide best practices adoption and ensure ADAA s operational and security concerns are addressed with the executives.
Oversee and direct the design, development and communication of IT policies, procedures and operational standards in accordance with industry s best practices and ensure implementation across ADAA to achieve maximum efficiencies and synergies in IT applications.
Oversee the planning, implementation and maintenance of IT infrastructure and applications to ensure that all necessary systems are in place to meet the requirements of operations.
Oversee and lead the process of identifying and documenting all IT related needs from different users at ADAA and liaise with external vendors to develop solutions and ensure accurate design architecture of the necessary IT systems.
Manage the identification of potential integration needs with the IT systems / applications / databases of external stakeholders to ensure effective flow of information.
Drive proactive identification of opportunities and risks for delivering services through technology, identification of opportunities for innovation, and assessment of obstacles and technical hurdles to the business success.
Ensure the adherence to IT project methodology and framework to ensure projects are executed within the quality, time, and approved costs.
IT Applications:
Ensure all major systems, applications, networks, and hardware are operating and maintained cost-effectively, and meet defined service levels agreements (SLA) and standards, as well as the defined user and business needs.
Lead the effective provision of application support and live troubleshooting of IT systems and applications by managing the team activities, including third-party vendors, to ensure satisfaction of internal and external customer whilst maintaining uninterrupted operations.
Direct the monitoring and verification of effective operation and maintenance of systems and applications including IT systems, enterprise applications, hardware, daily backup, server management, etc. to avoid any business disruptions.
D. Corporate
Oversee and direct periodic organizational structure change and to ensure optimal resource utilization.
Direct change management through continuous improvement of department systems, processes and practices taking into account global standards and changes in the business environment, which demand proactive action plans.
Ensure that all department reports are prepared timely and accurately and meet ADAA requirements, and quality standards.
Oversee department adherence and compliance with all ADAA corporate policies, procedures and guidelines (HR, IT, Procurement, Finance, Health and Safety etc.) and code of business conduct.
E. General
The level of performance should reflect the academic qualification, type of courses in the field of specialization, employee job level, and the level of productivity.
The academic and professional certificates required and approved by ADAA should be acquired within the period specified and based on the employee s Individual Development Plan.
Perform the task and responsibilities independently unless an approval or directive was obtained to delegate the task to other employees in case of incapability to perform the tasks and responsibilities.
Ensure teamwork, collaboration and dedication in performing duties.
Showcase a strong leadership to the team members.
Knowledge and awareness about the capabilities of the subordinates and showcase a strong knowledge in the field of specialization.
Provide the required support and guidance to the subordinates.
Take responsibility of the decisions made.
Requirements
Minimum:
Bachelor s degree in relevant subject or equivalent experience
Microsoft Certified System Engineer (MCSE) status or CISCO certified internetwork expert (CCIE)
Certification in business enterprise solutions such as CIERP
Certified Information Security Manager (CISM)
Information Systems Audit and Control Association (ISACA),
ISO 27001, ISO 20000 and SSA16
Computer Network Engineer (CNE) or
Cisco Certified Network Associate (CCNA) or
Information Technology Infrastructure Library (ITIL)
12+ years of relevant experience in IT strategy formulation, policies, processes, systems development and infrastructure out of which 8 years in a managerial role.
Preferred:
Master s Degree in relevant subject is preferred.
Project Management Professional (PMP)
Leadership ILM 5
Exposure to networking accessories, LAN, WAN, TCP/IP, DNS, UDP, VoIP, etc. is desirable.
Expertise in computer hardware and software systems, programs and troubleshooting.