Concierge - Omani National Mandarin Oriental Hotel Group

About the job

Creates MOWow Moments that surprise and inspire our guests.

Liaises with external partners to create unique experiences for our guests.

Knows about all cultural, sports and any other activities in Muscat and surroundings.

Being able, and regularly performing, duties of all functions within the Concierge

Desk such as check-in, check-out, credit card handling, complaint handling,

corresponding with our guests, guest relation tasks

Be the first point of contact in terms of guest relations and services.

Assisting in billing and invoice preparation

Preparing reports according to MOHG standards

Upholds all standards applicable such as LQE, CQE and Forbes 5-star and always

drives service excellence.

Be present at the Concierge Desk at the designated shifts and support the Team

operationally.

Being an ambassador of the hotel, both being actively engaging with guests and with

colleagues.

Understands and follows all applicable standards, policies and rules both in terms of

quality, sustainability and FLHSS of the Rooms Division.

Develops and supports Trainees, Interns and the member of the Bell team.

Handling and updating Guest360 and Fans of MO profile data.

Actively advertises our Fans of MO guest recognition program to our guests.

Ensure and maintain a very high standard of personal hygiene, behavior and

grooming standards of staff.

Handle all guest complaints and comments tactfully and escalate them in a

reasonable and sensitive manner.

Cooperate and coordinate teamwork with other departments.

Re-read and overview latest activities around the region and memorize them.

Research on latest and new restaurants that ca be recommended to the hotel guest.