Concierge Mandarin Oriental Hotel Group

Departmental:

• Create focused conversations with guests which identify their personal preferences.
• Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
• Provide clear directions for all guests travelling outside of the hotel.
• Respond to all guests needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
• Maintain a daily record via Alice of all guest requests, reservations and confirmations for guests.
• Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
• Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
• Assists guests in the confirming or booking of airline flights.
• Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
• Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
• Provides all information pertaining to the hotel s services and facilities. This also includes the offerings in Msherieb Downtown Doha
• Is expected to have an extensive and intimate knowledge of Doha and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
• Builds relationship with guests to delight and gain loyalty.

Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards