Concierge Agent Four Seasons Hotel

About the Role
Join our pre-opening Front Office team as Concierge Agent at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Concierge Supervisor, you will assist in setting up concierge services and provide personalized guest experiences, supporting both the pre-opening phase and daily operations.

What You Will Do

• Assist with pre-opening tasks including establishing guest service standards, local vendor partnerships, and concierge systems setup.

• Provide personalized recommendations and assist guests with reservations, transportation, tours, activities, and special requests.

• Coordinate with departments and external partners to fulfill guest needs efficiently.

• Maintain accurate guest profiles and preferences to support personalized experiences.

• Handle VIP requests and ensure all guests receive attentive, thoughtful service throughout their stay.

• Manage guest feedback and respond professionally to any service concerns.

• Maintain up-to-date knowledge of local attractions, dining options, and unique experiences.

• Support in the creation and refinement of concierge procedures and guest service standards.

What You Bring

• Previous experience in guest services or concierge roles within luxury hospitality, ideally including pre-opening exposure.

• Strong local knowledge and passion for creating memorable guest experiences.

• Excellent communication and interpersonal skills.

• Professional presentation and problem-solving abilities.

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency and English is essential.