Concierge Agent voco

We are seeking a courteous, knowledgeable, and highly organized Concierge Agent to join our guest services team. As a Concierge Agent, you will serve as the primary point of contact for guests, providing exceptional service by offering information, recommendations, and assistance with all aspects of their stay. Your role is essential in enhancing the guest experience and ensuring their visit is memorable and seamless.

YOUR DAY-TO-DAY:

• Greet guests warmly and professionally upon arrival and throughout their stay.
• Provide personalized recommendations for dining, entertainment, local attractions, and transportation.
• Make reservations for restaurants, tours, shows, spa treatments, and other activities.
• Assist guests with special requests such as flower arrangements, gift purchases, or event planning.
• Coordinate transportation services including taxis, limousines, airport transfers, and rental cars.
• Maintain up-to-date knowledge of hotel services, amenities, hours of operation, and local area offerings.
• Ensure guest needs are met in a timely and efficient manner, resolving issues or complaints diplomatically.
• Liaise with internal departments (housekeeping, bell desk, room service, etc.) to fulfill guest requests.
• Maintain records of guest preferences and history to provide personalized service for repeat visitors.
• Monitor and respond to guest inquiries via phone, email, or in person.
• Uphold all company policies, procedures, and brand standards.

WHAT WE NEED FROM YOU:

• High school diploma or equivalent required; hospitality or tourism degree preferred.
• Minimum 1 year of experience in customer service, hospitality, or a similar concierge/front desk role.
• Excellent verbal and written communication skills.
• Professional appearance and demeanor.
• Strong organizational and multitasking abilities.
• Fluent in English; additional languages are a plus.
• Proficient in Microsoft Office and hotel reservation or concierge software (e.g., Opera, GoConcierge, etc.).
• Ability to work a flexible schedule including nights, weekends, and holidays.