Concierge Agent Four Seasons Hotel

About the location:

Bathed in natural light, our seaside Hotel cascades down a hillside toward the Atlantic. Perched on a beach just 10 minutes from the heart of Morocco s largest and liveliest city, the sweeping views you ll find from your private balcony easily fulfill the romantic reputation that precedes Casablanca. With architectural marvels both historic and modern, a cutting-edge art scene and world-class restaurants, allow us to show off the best of our alluring port city, starting with a plate of fresh local seafood prepared la minute at Bleu. Our Oceanfront sanctuary offering a resort-like atmosphere minutes from the city s key business districts and cultural landmarks opened in November 2015, and has 18 rooms, 3 food and beverage outlets including a grill & seafood restaurant, a modern Moroccan lobby lounge serving exquisite tea times and a poolside restaurant famous for its Sundays barbecues, an outdoor pool with private poolside cabanas, fitness center, and a stunning spa offering bespoke treatments that pay tribute to ancestral beauty techniques and ancient Moroccan traditions at Le Spa.

u>ESSENTIAL JOB FUNCTIONS:

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.

• Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.

• Works harmoniously and professionally with co-workers and supervisors.

• Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and current. Knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establishes close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests.

• Stores and retrieves guest luggage and packages.

• Utilizes a variety of software programs to accurately input special arrangements the guest has made and to assure proper billing.

• Works as a Front Desk Receptionist when required

u>NON-ESSENTIAL FUNCTIONS:

• Assists with responsibilities and duties in the absence of or due to heavy volume in the areas of the Bell stand, Business Center, and lobby coverage.

• Provide a basic trouble-shooting support for in-room services such as Internet, TV movies, games, and Web service.

• Works closely with Bell Staff to ensure smooth handling of guest luggage, deliveries and special requests.

• Assist in coverage Front Office responsibilities as needed.