Community Management & Engagement Specialist

ATEX International Exhibitions

We are looking for a Community Management & Engagement Specialist who is fluent in English and Arabic to manage our clients online communities, ensuring seamless communication, engagement, and content scheduling.

Key Responsibilities

Community Management & Engagement:

Monitor, respond to, and manage comments, messages, and mentions across various social media platforms.

Handle all incoming DMs, providing appropriate responses or forwarding inquiries to clients when necessary.

Ensure brand voice and tone are consistently maintained in all communications.

Identify and escalate customer service issues, sales leads, or partnership requests to the respective clients.

Track audience sentiment, report key insights, and recommend engagement strategies to improve interactions.

Identify and manage potential PR or customer service issues before they escalate.

Content Scheduling & Posting:

Schedule and publish posts across social media platforms with relevant captions, hashtags, alt tags, locations, and collaborations.

Ensure posts are optimized for reach and engagement, following platform best practices.

Work with the creative team to align posting schedules with brand campaigns and marketing strategies.

Monitor post-performance and suggest optimizations based on analytics.

Performance & Reporting:

Provide regular updates on engagement, community sentiment, and frequently asked questions to improve social media strategies.

Analyse engagement metrics and audience feedback to enhance social media interactions.

Requirements

Fluency in English and Arabic (written and spoken).

Proven experience in community management, social media engagement, or digital marketing.

Strong understanding of social media platforms (Instagram, Facebook, TikTok, LinkedIn, Twitter, etc.).

Experience in scheduling content using social media management tools (e.g., TikTok Post Manager & Analytics, Meta Business Suite, LinkedIn Business Post Scheduling & Analytics, YouTube Channel Manager).

Excellent communication and problem-solving skills.

Ability to multitask and work in a fast-paced environment.