Job Description

Roles & Responsibilities

Job Description

· Operational Duties:

o Customer Assistance:

- Presenting Nacita products or services in a clear and persuasive way.

- Answering any questions that the customer may have.

- Assist customers in identifying their spare parts needs and provide them with appropriate solutions.

- Listen to customer inquiries, determine the specific parts required, and offer suitable options from the available inventory.

o Product Knowledge:

- Develop knowledge of the products being offered.

- Working knowledge of their industry's climate and competition to effectively implement the sales strategy.

- Develop a comprehensive understanding of automotive spare parts, including their types, functions, compatibility, and applications.

- Stay updated on the latest industry trends, new product releases, and technological advancements in the automotive spare parts market.

o Prepare Sales Reports:

- Responsible for preparing and delivering sales reports to management.

- Report on team member performance and mission-related objectives.

o Order Management and Closing deals:

- Close deals and generate revenue for the company.

- Guide customers through the sales process, including product selection, pricing, and availability.

- Provide accurate and detailed information regarding product features, specifications, and warranties.

- Collaborate with customers to find suitable alternatives if desired parts are unavailable.

- Process customer orders accurately and efficiently.

- Coordinate with the warehouse or parts department to ensure the timely availability and delivery of ordered parts.

· Financial Duties:

o Negotiating prices and terms:

- Negotiate prices and terms with customers.

- Being able to understand the customer's budget and needs.

o Sales Targets:

- Meet or exceed sales targets and objectives set by the sales manager or company.

· Customer Satisfaction Duties:

o Prospecting and qualifying leads:

- Identifying potential customers who are interested in the company's products or services.

- Use a variety of methods to find leads, such as cold calling, attending trade shows, or networking.

o Relationship Building:

- Establish and maintain positive relationships with customers.

- Follow up with customers to ensure satisfaction with purchased parts and resolve any post-sales issues or concerns.

- Build long-term relationships to encourage repeat business and referrals.

Requirements

· Education :

- bachelor's or master's degree in business, marketing, or a related field.

Bachelor's or Master's degree in Business Administration, Marketing, or a related field

· Years of Experience:

- Minimum 1-2 years of experience in a similar role.

- Proven experience in sales, preferably in the automotive spare parts industry.

Minimum 1-2 years experience in a similar role.

Prior sales experience, preferably in the auto parts industry.

Commercial Sales Specialist Nacita