Commercial Manager

Suez Canal container Ter...

Job Description

Roles & Responsibilities

Desired Candidate Profile

Key Responsibilities:

• Drive terminal sales growth, customer experience, and business expansion in alignment with the Head of Commercial.
• Develop strong client partnerships with shipping lines, cargo owners, forwarders, and logistics partners.
• Lead Sales and Customer Care organizations, coaching them and guiding execution of the Commercial Strategy.
• Lead continuous enhancement of the Terminal Value Proposition, with focus on logistics and supply chain solutions.
• Ensure seamless customer experience and champion a customer-first culture across the terminal.
• Track market trends, competitor moves, and trade opportunities to position the terminal for growth.
• Collaborate across internal teams to ensure service delivery meets client expectations and SLAs.
• Report regularly to the Head of Commercial on sales performance, pipeline, and customer feedback.

Skills & Experience

• Proven track record of meeting/exceeding commercial targets (volume, revenue growth, market share gains, and customer satisfaction improvements).
• Strong knowledge of shipping lines, forwarders, NVOCCs, 3PLs, tariffs, and trade lane dynamics.
• Ability to translate strategy into execution and manage multiple commercial initiatives simultaneously.
• Skilled in stakeholder management, cross-cultural communication, and team leadership.
• Data-driven decision-making with focus on volumes, revenues, and customer insights.
• 5 8 years experience in B2B sales/account management in maritime or logistics sectors with in-depth understanding of local market dynamics.