Collections with Arabic & English

Genpact

Posted on 25 Aug

Experience

2 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

The Accounts Receivable Europe organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Disputes:

Hybrid from Office in New Cairo,

Monday - Friday

Working hours 8.30AM -4.30PM

  • Perform AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics.
  • Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case (inbound/outbound calls, emails, online meetings).
  • Validates reasons for delinquency using appropriate sources of internal / external information.
  • Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes.
  • Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds.
  • Prepare and process accounts reconciliation in communication with external / internal customers.
  • Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes.
  • Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers.
  • Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases.
  • Is the second voice collector within the team on escalated, aged items.
  • Run existing reports on a daily, weekly, and monthly basis.
  • Improve & maintain reports based on the I2C standards.
  • Resolve customer inquiries promptly & accurately, by understanding customer market & needs.

Desired Candidate Profile

  • Full professional knowledge of Arabic, min. C1 ang good knowledge of ENGLISH min.B2
  • Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
  • Ability to work under pressure in a dynamic environment.
  • Microsoft Office proficiency, especially Excel.
  • Cash collection skills, with detail orientation.

Preferred Qualifications

  • Basic financial analysis skills
  • Ability to be hardworking and to think outside the box .
  • Interpersonal and teamwork skills.
  • Verbal and written communication skills.
  • Problem solving.
  • Cultural awareness in a diverse and international environment.


Company Industry

  • Engineering Design & Consulting

Department / Functional Area

  • Accounts
  • Taxation
  • Audit
  • Company Secretary

Keywords

  • Collections With Arabic & English

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Genpact

https://wuzzuf.net/jobs/p/jidnxb1tkuxr-collections-with-arabic-english-genpact-cairo-egypt