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Gender
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Key Responsibilities
- Manage delinquent accounts based on segmentation and performance data.
- Ensure all collection activities comply with internal policies, audit standards, and UAE regulatory requirements.
- Maintain strong governance and control frameworks to minimize risk.
Customer Dispute Resolution
- Track and resolve customer disputes related to payments or services.
- Collaborate with internal teams for timely, fair, and customer-centric solutions.
Customer Communication
- Ensure effective and professional communication to maximize recoveries while preserving the customer experience.
- Handle customer interactions across various digital channels.
Desired Candidate Profile
2 3 years of collections or recovery experience, preferably in digital banking or fintech.
- Strong knowledge of UAE regulations and debt collection best practices.
- Experience with collection agencies, digital tools, and performance reporting.
- Excellent communication, problem-solving, and stakeholder management skills.
- Ability to balance empathy with commercial impact in customer conversations.
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Finance
- Treasury
Keywords
- Collections Specialist
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About the Role We re on the lookout for a Collections Specialist to join our growing Risk & Collections team in the UAE. If you re passionate about fintech, customer experience, and smart recovery strategies, this is your chance to be part of a company that's reshaping the future of finance.