Collections and Claims Assistant Manager KSA Unilever

Function : Supply Chain

Reports to: Arabia Contract to Cash and Stock Management Lead

Scope: Local

Location: Riyadh, KSA

Terms & Conditions: Full time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don t believe in the one size fits all approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

Unilever is the place where you can bring your purpose to life with the work that you do creating a better business and a better world. ensure operational excellence in the end-to-end cash collection and claims management cycle. It will have supervisory responsibilities for the Riyadh cash & claims team as well as managing two customer accounts. Corresponding with customers to close open invoices, settle claims, resolve disputes, and reconcile balances. Coordinating with colleagues in logistics and sales for open actions and to highlight risks or manage bad debts. You ll be part of a team that believes in doing work that matters for people and the planet.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Supervising a team of 3 cash and claims specialists in Riyadh

• Proactively tracking open invoices to manage the Days Sales Outstanding (DSO)

• Accurate and timely claims analysis and settlement with customers

• Ensure compliant and reconciled customer accounts

• Managing open items and aged balances to tackle disputes or risks to collection

• Cross-functional interactions with sales and logistics teams

• Monthly meeting with the cash & claims team and leadership to update on open actions, opportunities, or risks

WHAT YOU NEED TO SUCCEED

Experiences & Qualifications

• Bachelor s Degree, preferably in business/accounting/finance or supply chain

• Minimum 5 years of work experience, ideally in accounts receivables, collections, or claims management

• Experience in working across cross-functional teams and with external stakeholders

• Experience of working with key information systems (Excel, SAP)

• Excellent communication skills - Impactful and flexible communication

• Multitasking and ability to work with different ad hoc issues.

• Strong business acumen, passion for high performance

Skills

• Customer focus

• Negotiation & influencing skills

• Team player

• Passion for high performance

• Leadership

Leadership

• You are energized by delivering fantastic results. You are an example to others both your results and your resilience. You are constantly on the lookout for better ways to do things, engaging and collaborating with others along the way.

• As an individual you are the one responsible for your own wellbeing and delivering high standards of work. You must also focus on the Consumer and what they need. You are humble and have your head up, looking around to interpret evidence and data smartly, spot issues and opportunities to make things better.