Club Manager Marriott International

Supporting Operations and Management of the Club Lounge

• Ensures that all company standards are being maintained in each area of the club lounge.
• Ensures all team members meet or exceed all brand requirements.
• Supervises all areas of club lounge operations in the absence of Room Operations management.
• Maintains working condition of club lounge equipment and orders supplies as necessary.
• Promotes both Guarantee of Fair Treatment and Open Door policies.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understands and complies with loss prevention policies and procedures.
• Opens and closes Front Desk/ Housekeeping shifts and ensures completion of assigned shift checklist and other duties.
• Provides a safe working environment in compliance with OSHA/MSDS.
• Coordinates with Food and Beverage to support lounge operations.
• Complies with all corporate accounting procedures.
• Performs required annual quality audit.

Supporting the Management and Development of Club Lounge Team

• Stays readily available/approachable for all employees.
• Extends professionalism and courtesy to employees at all times.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Assists/teaches team managers scheduling against guest and hours/occupied room goals.
• Sets clear performance expectations with club lounge employees.
• Assists team supervisors with constructive coaching and counseling.
• Solicits feedback for continuous improvement.

Managing the Guest Experience

• Extends professionalism and courtesy to guests at all times.
• Motivates and encourages staff to solve guest and employee related concerns.
• Provides excellent customer service by being readily available/approachable for all guests.
• Coordinates customer group requests.
• Takes proactive approaches when dealing with guest concerns.
• Assists employees in understanding guests ever-changing needs and expectations, and how to exceed them.

Conducting Human Resource Activities

• Trains staff and monitors adherence to all relevant policies and procedures.
• Communicates performance expectations employees in accordance with job descriptions for each position.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Ensures that all relevant training is provided to employees in a timely fashion.
• Assists in performing the payroll function.
• Oversees daily shift operations and ensures compliance with all policies, standards and procedures.
• Takes proactive approaches when dealing with employee concerns.