Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai

First Abu Dhabi Bank

Job Title
Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai
Job Description
Client Services Manager Corporate Banking First Abu Dhabi Bank Dubai

Role Summary
Join First Abu Dhabi Bank (FAB), the UAE s largest and one of the world s most trusted financial institutions, as we expand our Corporate Banking team in Dubai. We are hiring a Client Services Manager to deliver seamless operational support to our Relationship Management teams and corporate clients. In this role, you will act as a liaison between internal departments and high-value clients, ensuring service excellence, regulatory compliance, and superior customer satisfaction in every interaction.

Job Details
Job Location: Dubai, UAE
Industry: Banking
Function: Customer Service
Gender: Any
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full time

What You ll Do

* Serve as a dedicated point of contact for clients, delivering timely resolution of service requests and operational queries
* Support Relationship Managers in handling documentation, account maintenance, and service coordination
* Educate clients on FAB s e-channel services, account features, compliance guidelines, and product usage
* Ensure smooth processing of client transactions, balance confirmations, cheque requests, credit card operations, and payment instructions
* Maintain accurate records of client communications, SLAs, and operational performance
* Identify and analyze recurring service issues and support root cause resolution with internal departments
* Manage the secure handling and delivery of banking instruments, including trade documents and cheque books
* Assist in resolving service-related complaints within SLA and contribute to improving client service delivery standards
* Collaborate with operations and back-office teams to handle exceptions, regulatory documentation, and service escalations

Ideal Profile

* Bachelor s degree in Commerce, Banking, or a related field
* Minimum 3 years of banking experience, ideally in operations or customer service
* Knowledge of core banking principles, internal workflows, and regulatory requirements
* Fluent in spoken and written English; Arabic proficiency is a plus
* Strong interpersonal skills with a client-first mindset and professional demeanor
* Self-motivated, detail-oriented, and able to multitask in a high-volume environment
* Proven ability to coordinate with internal stakeholders and manage cross-functional communication
* Familiarity with banking documentation, trade finance processes, and electronic channel troubleshooting