Client Services Executive - 6 Months Contract First Select Employment Services

Employer Active

Posted 3 min ago

Experience

2 - 8 Years

Job Location

Dubai(Dubai Investment Park) - United Arab Emirates (UAE)

Education

Any Graduation

Nationality

Any Nationality

Gender

Any

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
  • Serve as the primary point of contact for clients, ensuring their needs are promptly addressed and fostering strong relationships.
  • Manage client accounts by understanding their goals and tailoring services to enhance their overall experience.
  • Coordinate with internal teams to ensure seamless project execution and timely delivery of services to clients.
  • Conduct regular check-ins with clients to gather feedback and proactively address any concerns or issues.
  • Develop and present insightful reports and analytics to clients, showcasing the value of services provided.
  • Identify opportunities for upselling or cross-selling additional services that align with client objectives.
  • Maintain an organized database of client interactions and communications to ensure continuity and personalized service.
  • Stay updated on industry trends and competitor offerings to better advise clients and improve service delivery.
  • Assist in the onboarding process for new clients, ensuring a smooth transition and clear understanding of services.
  • Collaborate with sales and marketing teams to align client expectations with the company’s strategic goals.
  • Utilize CRM software to track customer interactions and provide timely follow-ups, ensuring customers feel valued and heard.
  • Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
  • Maintain in-depth product knowledge to offer tailored solutions, enhancing customer satisfaction and loyalty.
  • Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
  • Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
  • Document all customer interactions accurately to contribute to a knowledge base that enhances team performance.
  • Assist in training new team members, sharing best practices to elevate overall service standards.
  • Stay updated on company policies and industry trends to provide accurate information and maintain compliance.
  • Participate in team meetings to discuss performance metrics and share strategies for continuous improvement.

Desired Candidate Profile

  • Minimum of a high school diploma, with preference for candidates holding an associate's or bachelor's degree in a relevant field.
  • Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
  • A minimum of 3 years of experience in client-facing roles within the service industry, showcasing proven success.
  • Certifications in Customer Relationship Management (CRM) software or relevant industry standards are a plus.
  • Experience in a fast-paced environment, demonstrating the ability to manage multiple client accounts simultaneously.
  • Bilingual proficiency, with strong command of both English and an additional language relevant to client demographics.
  • Demonstrated technical skills in using CRM tools and project management software to streamline client interactions.
  • Exceptional communication and interpersonal skills to effectively build rapport with diverse clients.
  • Strong analytical abilities to interpret client data and extract actionable insights for service improvement.
  • A proactive attitude with a customer-centric mindset that prioritizes client satisfaction above all.
  • Flexibility to adapt to changing client needs and a willingness to go the extra mile to exceed expectations.
  • 1-3 years of customer service experience, preferably in a fast-paced environment such as retail or e-commerce.
  • Certification in customer service excellence or a related field is a plus, showcasing commitment to professional development.
  • Experience in industries such as telecommunications, finance, or healthcare can provide a competitive edge.
  • Fluency in English is mandatory; proficiency in additional languages is highly desirable for diverse clientele.
  • Strong technical skills in using customer support software, with an understanding of troubleshooting basic technical issues.
  • Excellent communication skills, both verbal and written, enabling clear and effective interaction with customers.
  • Demonstrated ability to handle stressful situations calmly and effectively, showcasing resilience and adaptability.
  • Personal qualities such as patience, empathy, and a positive attitude are essential for building rapport with customers.
  • Ability to work flexible hours, including evenings and weekends, to accommodate customer needs and business demands.

Employment Type

    Full Time

Company Industry

Department / Functional Area

Keywords

  • Support Services Representative
  • Client Support Executive
  • Client Account Specialist
  • Client Relationship Management
  • Customer Service Excellence
  • Customer Liaison
  • Project Coordination
  • Client Operations Executive

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First Select Employment Services

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Shashikanta Tamang Tamang - Account Manager

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