Client Service Manager Corporate and Investment Banking
First Abu Dhabi Bank
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Act as the primary liaison between clients and internal departments to ensure seamless service delivery
Provide advisory support to clients on account services, e-channels, and banking regulations
Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
Collect and verify client documentation as per FAB and regulatory requirements
Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
Maintain accurate records of all client communications, service requests, and resolutions
Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
Safeguard security items and obtain proof of delivery in line with FAB policies
Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
Identify process improvement opportunities to reduce risk and enhance operational efficiency
Desired Candidate Profile
University degree in Commerce, Banking, or related field
- Minimum 3 years of experience in banking operations or client servicing roles
- Strong knowledge of banking principles, policies, and back-office procedures
- Excellent communication skills, both written and verbal, with ability to engage stakeholders at all levels
- Self-motivated, flexible, and dynamic team player with strong problem-solving abilities
- Ability to work independently and manage priorities in a fast-paced environment
- Detail-oriented with high standards of accuracy and efficiency
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Client Service Manager Corporate And Investment Banking
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First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE s largest bank and a trusted global financial leader, offering secure, innovative, and customer-focused solutions across corporate, investment, and retail banking.