Client Service Manager Corporate and Investment Banking Abu Dhabi, UAE

First Abu Dhabi Bank

Job Title
Client Service Manager Corporate and Investment Banking Abu Dhabi, UAE
Job Description
Client Service Manager Corporate and Investment Banking Abu Dhabi, UAE

Position Overview
First Abu Dhabi Bank (FAB) is seeking a Client Service Manager to provide operational and administrative support to Corporate and Investment Banking (CIB) clients. The role focuses on enhancing client experience by acting as a liaison between clients and internal departments, resolving service issues, and ensuring compliance with regulatory requirements.

Job Details
Location: United Arab Emirates
Location: Abu Dhabi
Industry: Banking / Mortgage Professionals
Function: Customer Support / Client Care
Gender: Any
Candidate Nationality: Any
Candidate Preferred Location: Any
Job Type: Full-time

What You ll Do

* Act as the primary liaison between clients and internal departments to ensure seamless service delivery
* Provide advisory support to clients on account services, e-channels, and banking regulations
* Handle client service requests, issues, and grievances, ensuring timely resolution and preventive measures
* Collect and verify client documentation as per FAB and regulatory requirements
* Support operational processes such as account opening, maintenance, corporate card operations, cheque book issuance, balance confirmations, payments, and e-channel queries
* Maintain accurate records of all client communications, service requests, and resolutions
* Ensure compliance with Service Level Agreements (SLAs) and assist in periodic reviews for service improvement
* Safeguard security items and obtain proof of delivery in line with FAB policies
* Collaborate with operations and other internal teams to ensure efficient support and client satisfaction
* Identify process improvement opportunities to reduce risk and enhance operational efficiency

Ideal Profile

* University degree in Commerce, Banking, or related field
* Minimum 3 years of experience in banking operations or client servicing roles
* Strong knowledge of banking principles, policies, and back-office procedures
* Excellent communication skills, both written and verbal, with ability to engage stakeholders at all levels
* Self-motivated, flexible, and dynamic team player with strong problem-solving abilities
* Ability to work independently and manage priorities in a fast-paced environment
* Detail-oriented with high standards of accuracy and efficiency

Why Join Us

* Opportunity to work with the UAE s largest and most prestigious financial institution
* Play a key role in enhancing the client experience within FAB s Corporate and Investment Banking segment
* Exposure to diverse client portfolios and cross-functional banking operations
* Competitive tax-free salary and benefits package with career growth opportunities
* Collaborative and professional environment that fosters innovation and client success