Client Relationship Manager

Guy Carpenter

We are seeking a talented individual to join our team at Guy Carpenter. This role will be based in Dubai.

As a Client Relationship Manager, you will act as a liaison between clients, internal teams, and vendors, ensuring quality service delivery and fostering strong relationships. This role requires a seasoned professional who can manage projects independently, support teammates, and collaborate effectively with stakeholders across the organization in different locations.

We will count on you to:

• Serve as the first point of contact for day-to-day communication with designated clients, managing individual projects to completion and following up on correspondence.
• Develop an understanding of client businesses through research and prepare peer benchmarking studies for client and team use.
• Manage day-to-day aspects of designated accounts, including contract development, information gathering from carriers and colleagues, and organizing meeting logistics.
• Participate in industry events and conferences to build a strong professional network and represent the company.
• Lead meetings with clients and Marsh colleagues to deliver consulting advice.
• Address account concerns or issues in a timely manner, applying judgment on when to escalate matters to senior colleagues.
• Report on relationship satisfaction to ensure mutual understanding both internally and externally.
• Maintain fluency in the companys and carriers products, colleagues, and operations to enhance service delivery.
• Serve as the project or account manager for larger initiatives or complex accounts, implementing action plans and monitoring progress.
• Draft and supervise the completion of essential project documents intended for clients.
• Conduct and refine data analyses to support proposal creation and client presentations, upholding business and compliance standards.
• Develop strong relationships with professional counterparts at client organizations.
• Collaborate with senior colleagues and product specialists to identify account needs and opportunities for tailored services and products.
  
  

What you need to have:

• Strong communication and interpersonal skills.
• Ability to manage multiple projects and priorities effectively.
• Proficiency in data analysis and presentation preparation.
  
  

What makes you stand out?

• Deep industry knowledge.
• Proactive relationship management.
• Networking and industry engagement.