Client Program Senior Specialist The Boston Consulting Group

As a Client Program Senior Specialist, you will support and manage the execution of BCG U client upskilling programs, ensuring successful delivery, operational excellence, and outstanding client experience. You will collaborate closely with client-facing teams and clients, serving as a vital operational link to maximize learner engagement and ensure program success.

You will contribute to the end-to-end program management cycle, including:

• Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.
• Managing learner onboarding, inquiries, tracking participation, and completion.
• Facilitating smooth collaboration with internal teams (learning designers, faculty, platform & solutions team) and external vendors.
• Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.
• Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes.
• Handling administrative, legal, and contractual program components.
• Contributing to BCG U internal projects when not staffed on client assignments.
• Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.
• Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.

You'll continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions.

You are good at

• Working effectively with colleagues across teams and backgrounds, ensuring everyone s contributions align with client needs.
• Coordinating and managing large-scale client upskilling programs effectively.
• Ensuring quality and consistency in program delivery, with strong attention to detail.
• Collaborating with cross-functional teams and clearly communicating with various senior stakeholders (both verbal and written).
• Problem-solving with a client-focused mindset.
• Analyzing data; clearly and persuasively communicate data and recommendations to senior stakeholders to support better decision-making.
• Preparing impactful presentations and communications.
• Building and maintaining strong internal and external relationships.
• Adapting flexibly to changing priorities and environments.

What You'll Bring

• Minimum 5-7 years experience in relevant business.
• Relevant educational qualifications such as a graduation degree.
• Experience/exposure to digital learning, Edtech preferred.
• Consulting Experience a plus but consulting mindset a requirement.
• A strong interest in talent and upskilling.
• Demonstrated Project Management Expertise. Strong ability to successfully plan, execute, and oversee complex projects from initiation to completion, ensuring on-time delivery and within budget, while effectively working in cross-functional teams and stakeholders set up.
• Strong written and verbal communication skills, strong command of the English and Arabic languages.
• Demonstrated integrity, discretion, and professionalism in handling confidential data and client information.
• Analytical mindset with the ability to translate data insights from into actionable recommendations.
• Data analytics skills, including tools like Tableau preferred.
• Advanced skills in PowerPoint, MS Excel, Word.

Please note this position is not restricted solely to the responsibilities listed above and that the job scope andresponsibilities are subject to change