Client Manager
Sopra Steria
Posted 30+ days ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Position Objectives / Mission:
The Client Manager manages and monitors the activity of a client portfolio, relying on the teams at the Tunis service center and the Delivery Lead. He is responsible for the quality of service provided to the client, the development of turnover and improving the profitability of the account (via add-ons, implementation of a new module, staffing optimization, etc.).
Job Description / Main Activities:
Manage communication with the client,
Develop a relationship of trust with the client
Manage the commercial and contractual relationship (signature of amendments, invoicing),
Achieve commercial objectives: add-ons, legal developments, license extensions.
Monitoring of the PnL profitability of clients
Preparation of workload plans, staffing forecasts and revenue forecasts
Ensure project reporting
Promote new product/service offerings
Qualify the client's needs and developments
Manage the prioritization of client requests
Manage and alert on project risks
Ensure compliance with deadlines and commitments made to the client
Plan and organize internal and external follow-up meetings.
Ensure coordination with the Delivery and Customer Support teams
Lead the various contractual committees (monthly and quarterly)
Desired Candidate Profile
Qualifications
Required qualifications:
Organizational skills
Listening skills
Reporting and monitoring
Availability and sense of service
Excellent communication
Good functional knowledge of French and Tunisian payroll
Fluency in French (English and any other European language are an asset)
Company Industry
- Recruitment
- Placement Firm
- Executive Search
Department / Functional Area
- Marketing
- Brand Management
- Marketing Research
- Digital Marketing
Keywords
- Client Manager
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