Chief Concierge VOCO Hotels

[aboutus]

Join voco hotels where every hotel has its unique charm, and our thoughtful hosts create a home away from home. Step by step, we're on a journey towards a sustainable future, treating the planet the same way we do our guests. Seeking individuals with as much character as our vibrant hotels. If you thrive on genuine hospitality, your place is with us at voco hotels

[daytoday]

We want to make our guests experiences truly memorable from the very first moment they set foot in one of our hotels. To set the right tone, we re looking for a Chief Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction.

Every day is different, but you ll mostly be:
Building guest relationships through a swift, professional and highly personal service
Collating and sharing expert local knowledge of events, places of interests and restaurants
Resolving guest issues and using their feedback to improve guest satisfaction
Delegating duties to your team while also setting exceptional standards
Ensuring every guest enjoys discretion, ethical behaviour, privacy and confidentiality
Leading the way as a brand ambassador to promote the hotel s other businesses

[requirements]

Communication and customer service skills
Hands-on experience with brewing equipment
Knowledge of various hot and cold beverage recipes and espresso production
Strive for excellence in an eager and motivated manner
Possess the ability to work under pressure
Demonstrate exceptional timekeeping and reliability
Passion for coffee and coffee artistry
A High School diploma / qualification. College and university degree would be a bonus
At least four years experience in an upscale hotel / equivalent environment as a Concierge or related discipline
Fluent English and any additional languages would be great
At least one years supervisory experience or equivalent combination of education and experience

[benefits]

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you ll become part of our hotel family.