Cargo Agent

Ras Al Khaimah Internati...

Job DetailsPosition TitleCargo AgentReports toSenior Cargo OfficerDivision Airport Operation/CargoGradeNADepartmentCargoJob PurposePrimary responsibility involves facilitating the efficient Cargo Handling at RAK Airport. Critical role in ensuring Cargo warehouse management, proper Handling, adhering to the federal and international laws organized by the International Civil Aviation Organization. Assist customers and deliver exceptional customer services. Additionally, contributing to overall flight punctuality and operational success is achieved through coordination with Cargo & Ground Handling team members and adherence to established protocols. The attention to detail, commitment to safety, and ability to work in a dynamic environment are essential qualities for ensuring the smooth functioning of Cargo Operations. Functional AccountabilitiesArea of Contribution Key ActivitiesFinancialNot ApplicableProcessPerform all cargo handling related activities including documentation, customer service, acceptance, delivery, breakdown, and build-up. Update flight handling reports including identification and monitoring of irregularities and discrepancies. Communicate any irregularities / discrepancies to Cargo Officer and relevant outstations. Monitor import cargo receipt and breakdown, resolving any related issues in a timely manner. Prepare Cargo as per load plan for outbound flights ensuring optimum utilization of capacity. Ensure all transit and destination requirements are adhered to for special cargo including DG / AVI / HUM / PER / VAL etc. Prepare and verify accurate cargo documentation, including monitoring of consignment status and ensuring correct documentation is available in accordance with local regulations and company policies. Ensure timely and accurate submission of Cargo Manifest, UWS to Load Control for outbound flights. Complete administrative duties as directed by the Senior Cargo Officer, including ULD Control, data entry, statistics, and reports. Provide operational support and cover operational duties as directed by the Cargo Supervisor/Officer/Load Master e.g. freighter duties. Provide support and guidance to supporting staff. Coordinate with relevant authorities to ensure smooth clearance of special cargo. Follow SOPs and work instructions issued by airlines, airport, and Cargo. ReportingPrepare cargo reports (CN, Cargo Master file, Cargo statistics etc). Communication & Working RelationshipsInternalSenior Cargo Officer, Cargo Porter, Passenger Service Agent, Ground handling Supervisor and Apron supervisor Reasons for InteractionOperational and Departmental External MOCCAE, Municipality, Police, Custom, Airlines Reasons for InteractionOperational QualificationsQualifications, Experience, & SkillsEducational QualificationsFluent in English and Arabic. Knowledge of Internet and MS Office applications. High School or its Equivalent. Professional QualificationsAbility to learn things fast and implement them. A valid UAE driving licence. ExperienceRequired ExperiencePreferred 2 Year Experience in Cargo/Logistics. Other Requirements- Safety Accountability And ResponsibilitiesAll staff has the following safety responsibilities and is accountable to their supervisor(s) and Head of Department:To comply with the relevant safety requirements and procedures outlined in the Cargo Service Manual and Safety Management System and any other instructions or notices issued by Ras Al Khaimah International Airport. To comply with the safety requirements detailed within their training. To advise their Head of Department and the Airport Duty Officer team of any safety occurrence or system failure and to identify and report any situation of potential risk or concern affecting safety via one of the following means. Report directly to the Safety Department or an immediate supervisor. Submitting an Accident/ Incident Report. Support safety audits as and investigations as they occur. Competencies Level of ProficiencyBehavioural CompetenciesStrong in-house employee relationship. MediumPunctuality and well-disciplined at work. MediumFlexible with roster and shift (Day & Night pattern) shift 08 hours/12 hours. MediumWillingness to accomplish the given assignment. MediumGood behaviour, Team player and good communication skills. MediumMaintain grooming standard and PPE adherence. MediumTechnical Competencies MS officeMedium