Cards Operations Governance Manager

Arab Bank

Cards Operations Governance Manager

Description

Accountabilities and Key Roles:

·       Design and oversee the execution of comprehensive governance frameworks across all countries for bank-wide card operations.

·       Lead initiatives to drive cards operation excellence, process optimization, policy and procedure review and cost efficiencies across card operations.

·       Monitor regulatory, compliance, schemes mandates and risk-related changes and proactively align internal operations accordingly.

·       Prepare a strategic dashboard for monitoring and reporting transactions to senior leadership.

·       Monitor and analyze transaction trends, schemes invoices, and vendor invoices to ensure the bank maintains a healthy billing position.

·       Drive cross-functional collaboration across Operations, IT, Compliance, Risk, and external vendors to ensure end-to-end integrity and efficiency of card workflows.

·       Oversee vendor and partner governance related to card processing, ensuring contractual performance, SLA adherence, and regulatory compliance.

·       Represent the department in strategic governance forums and regulatory/internal audit discussions.

·       Act as escalation point for complex operational or governance issues and provide resolution direction.

Qualifications

Job Requirements:

Education:

·       Bachelor's degree in Business, banking and finance or a related field. A Master's degree is preferred.

Experience:

·       10+ years of experience in card operations or financial services, with at least 3–5 years in a leadership or governance-focused role.

Competencies:

·       Deep understanding of cards operations, schemes, and regulatory requirements.

·       Strong governance mindset with proven ability to implement control frameworks across bank-level cards operations.

·       Exceptional stakeholder management, influencing skills, and cross-functional leadership.

·       Strong data-driven mindset with ability to analyze trends, identify operational gaps, and drive resolution.

·       Excellent written and verbal communication and presentation skills & High proficiency in analytics and operations reporting tools (e.g., Power BI, Excel, etc.).