Call Centre Representative
Sheikh Shakhbout Medical City
Employer Active
Posted 8 hrs ago
Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manages internal and external calls and transfers them to the concerned persons and departments
- Ensures good customer service and professional etiquette.
- Adapt different behavioral styles to accommodate customers' needs over the phone
- Provides callers with accurate and updated information about the facility activities
- Manages all announcements as directed, including emergencies according to the clinical l protocol for information dissemination.
- Accepts working different shift duties to cover the department 24/7 hours.
- Facilitates and manages shift duties 24/7.
- Performs other duties as required by the Call Centre Officer
- Participates in the departmental activities and quality improvement initiatives
Desired Candidate Profile
Required 1-2 years in a similar role.
- Experience in call centre at a large health care facility.
- Proficiency in the English language.
- Proficiency in the Arabic Language.
- MS Office and computer proficiency.br>
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Centre Representative
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
Sheikh Shakhbout Medical City
https://fa-eutv-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX/job/2122