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Experience
2 - 5 Years
Monthly Salary
AED 3,000 - 3,500 ($811 - $946)
Job Location
Education
Bachelor of Commerce
Nationality
Any Nationality
Gender
Any
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
- Respond promptly to customer queries via calls, emails, chats, and other communication channels with professionalism and accuracy.
- Resolve customer concerns efficiently, aiming to de-escalate situations before involving supervisors.
- Maintain high Customer Satisfaction Scores and adhere to communication etiquette standards.
- Support the Contact Center Supervisor in maintaining optimal service levels across all communication channels.
- Assist in handling reservations (local & international) including partner websites and virtual booking locations.
- Provide pre-sales and post-sales support, including assistance with rental bookings (daily, weekly, monthly), service inquiries, roadside assistance, and after-sales service.
- Manage leads and allocate inquiries across divisions like Retail, Personal Lease, and Corporate Lease.
- Maintain and update productivity trackers as instructed by supervisory and management teams.
- Participate in testing and implementing new initiatives aimed at improving business operations.
- Be available for extended work hours, shift coverage, or emergency replacements as needed (compensated per company policy).
- Stay updated on company policies, product offerings, pricing, promotions, and service terms.
- Follow all company guidelines, policies, and standards as defined by Thrifty Car Rental.
- Work in rotational shifts as part of our 24/7/365 contact center operations.
Desired Candidate Profile
- Proven experience in a call center, customer service, or front-line client support role (preferred but not mandatory).
- Excellent communication skills (verbal and written) in English; additional languages are a plus.
- Strong problem-solving skills with the ability to multitask and manage time efficiently.
- Familiarity with CRM systems, reservation platforms, and standard contact center tools.
- Ability to work in rotational shifts, weekends, and public holidays as per business needs.
- Professional demeanor with a customer-oriented mindset.
Employment Type
- Full Time
Company Industry
- Automotive
- Automobile
- Auto Accessories
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Agent
- Customer Service
- Customer Care
- Customer Support
- Customer Handling
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ARENCO REAL ESTATE EST
After completing his engineering studies in the U.S. in 1971 Mr. Abdullah Ahmed Almoosa laid the foundation of the Group through an architectural engineering firm. It is now grown into a leading family owned diverse business group as one of the top ten leading family owned groups of Dubai. The Group is more popularly known as ARENCO GROUP from its architectural practice which carries that name. The Group’s diverse business interests include: An architectural engineering consultancy and interior design practice Real estate leasing of owned premium apartments, villas, commercial offices, warehousing, staff accommodation, etc. throughout Dubai Hotel apartments operations of owned assets Furniture trading Car rental and leasing Laundry operations Manufacture of mattresses, beds Manufacture of energy saving lamps Joinery operations Over four decades of experience and a qualified team of experts enable the ARENCO GROUP to offer services that ensure the highest standards of quality and perfection.
Read MoreMaria Luisa Penaflor - NA
P.O. BOX 2622, DUBAI ( U.A.E ) Dubai, United Arab Emirates, Dubai, United Arab Emirates (UAE)