Call Centre Agent The Wave Lounge Beauty Spa

The Call Center Agent is responsible for handling inbound and outbound calls, assisting clients with booking appointments, providing information about salon/spa services, addressing customer inquiries and concerns, and managing staff transportation. This role requires excellent communication skills, professionalism, and the ability to maintain a positive customer experience. The Call Center Agent plays a key role in ensuring high customer satisfaction, retention, and efficient service coordination. Adheres to all company policies and SOP’s. Key Responsibilities: 1. Customer Service & Call Handling 2. Appointment Scheduling & Coordination 3. Sales & Upselling 4. Data Entry & Record-Keeping 5. Customer Feedback & Satisfaction 6. Compliance & Quality Assurance 7. Technical & System Proficiency 8. Transportation Coordination Work Schedule & Expectations

Flexible working hours, including evenings, weekends, and peak business periods as required. Active participation in team meetings, training sessions, and performance reviews. Maintain a professional and friendly demeanor at all times.

QUALIFICATIONS/REQUIREMENTS

Minimum 3-4 years’ experiences in a Reception or Customer Services role, preferably in a Hair & Beauty Salon or Spa Minimum 2 years’ experience in a call centre. Minimum 2 years’ experience in handling POS. Strong computer skills and knowledge of Excel and Outlook. Ability to manage work flow and priorities High level of customer service Highly articulate Flawless communication skills Sitting for extended periods of time A HOMESERVICE call centre experience is a plus