Call Center Team Leader

Doctor Health Advertisin...

Employer Active

Posted 5 hrs ago

Experience

1 - 3 Years

Job Location

Giza - Egypt

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

  • Supervise and lead a team of call center agents to ensure high-quality customer service delivery.
  • Monitor daily operations and ensure adherence to company policies and procedures.
  • Coach, mentor, and provide ongoing training to team members to enhance performance and skill development.
  • Handle escalated customer inquiries and resolve complex issues promptly and professionally.
  • Analyze call center metrics and prepare regular performance reports for management review.
  • Conduct regular team meetings to communicate updates, goals, and best practices.
  • Ensure compliance with industry regulations and company standards in all customer interactions.

Desired Candidate Profile

  • Bachelor s degree or equivalent experience in business administration, communications, or a related field.
  • 1-3 years of experience in a call center or customer service environment, with at least 1 year in a supervisory or team lead role.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Excellent verbal and written communication abilities.
  • Proven problem-solving and conflict resolution skills.
  • Familiarity with call center technologies and CRM systems.
  • Strong organizational and time management skills.
  • Ability to work onsite in a fast-paced, dynamic environment.
  • Flexibility to work various shifts as required.

Company Industry

  • Advertising
  • PR
  • Event Management

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Team Leader

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com

Doctor Health Advertisin...

https://wuzzuf.net/jobs/p/ayftkvuxbdmk-call-center-team-leader-doctor-health-advertising-and-medical-supplies-company-giza-egypt