Call Center Team Leader

Elite Group Holding

Employer Active

Posted 15 hrs ago

Experience

3 - 7 Years

Job Location

Dubai - United Arab Emirates

Education

Diploma

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Job Title: Call Center Team Leader


Experience & Qualification Required:

3–7 Years (call center experience required, leadership experience preferred)

Graduate / Diploma in any discipline (preferred)

Additional certifications in customer service or management are a plus


Key Responsibilities:

Supervise and mentor call center agents to meet performance targets

Monitor calls for quality and provide feedback for improvement

Manage schedules, attendance, and workload distribution

Handle escalated customer complaints and queries

Prepare and analyze reports on team performance and KPIs

Implement strategies to improve customer service and efficiency

Coordinate with other departments to resolve issues and improve processes

Desired Candidate Profile


Company Industry

Department / Functional Area

Keywords

  • Call Center Team Leader

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Elite Group Holding

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