Call Center Representative-Patient Access
Sheikh Shakhbout Medical City
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Manages internal and external calls and transfers them to the concerned persons and departments
Ensures good customer service and professional etiquette.
Adapt different behavioral styles to accommodate customers' needs over the phone
Provides callers with accurate and updated information about the facility activities.
Manages all announcements as directed, including emergencies according to the clinical l protocol for information dissemination.
Accepts working different shift duties to cover the department 24/7 hours.
Facilitates and manages shift duties 24/7.
Performs other duties as required by the Call Centre Officer
Participates in the departmental activities and quality improvement initiatives
AccountabilitiesEnsures responding to the emergency line promptly and takes the necessary actions in accordance with the policies and procedures.
Maintains highest standards of customer service.
Ensures accurate transfer of calls according to callers' directions.
Maintains accurate and updated directory.
Desired Candidate Profile
Experience :-
1-2 years in a similar role
Desired:
Experience in call centre at a large health care facility
Educational Qualification:
Diploma in relevant field
Company Industry
- Medical
- Healthcare
- Diagnostics
- Medical Devices
Department / Functional Area
- Helpdesk
- Customer Service
- Telecalling
Keywords
- Call Center Representative-Patient Access
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Sheikh Shakhbout Medical City
At SSMC, we firmly believe that the human touch is a fundamental part of care. We understand that health care is both an art and a science, running deeper than simply diagnosing and treating those who rely on us. Our SSMC Model of Care puts our patients at the forefront of our purpose and at the heart of everything we do, ensuring that the needs of our patients come first. Every one of our patients receives individualized attention from a multidisciplinary team of experts who collaborate closely to deliver trusted and compassionate care. From the very first point of contact with SSMC, to the moment patients are back home, we ensure speciality-specific care at every stage and in every interaction. As one of the largest tertiary hospitals in the UAE, SSMC provides access to specialist medical treatments and advanced diagnostics, with a commitment to becoming a Destination Medical Center in the UAE and wider region.
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